Returns & Exchanges
At Laura James, we want you to love your home. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund.
Initiate Your Return
Contact our customer service team with your order number and reason for return to receive your unique return authorization code.
Prepare the Package
Carefully repackage your items in their original boxes, ensuring all components and assembly instructions are included to prevent damage during transit.
Schedule Collection
Arrange a convenient pickup time with our specialized furniture courier or drop off smaller items at an authorized collection point.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing